HENG CAI Company is a high-tech company, specializing in LED display. We have a long-term development strategy and gain a good reputation, so comprehensive, thoughtful and effective service will be provided. Service Policy In our customer service system, we emphasize the three policies: convenient, sincere and timely. Convenient: One side, the modularization&＃039;s design simplifies tools and processes which used in installations and makes maintenance and repair more convenient. The other side, Customers can contact us by telephone, fax and email in good time. Sincere: Before signing contracts, we can provide the best scheme sincerely to meet customer&＃039;s demands according to their practical situation. After signing contracts, combining customer&＃039;s demands with the LED display functions we are able to realize the customer `s requirement in the practical work. Timely: We have a professional technician team to ensure responding customer fault reports within 12 hours. The 24-hour hotline service ensures customer&＃039;s feedback being responded immediately. Concrete Service 1.We will dispatch our technicians to help install LED screen for customers, and offer the technical training at the first cooperation. The accommodation and the round-trip ticket fee of technicians should be provided by the buyers. ***** free warranty period is for two years, we provide maintenance services for lifetime. Within the guarantee period, for all the faults caused by the quality or installation techniques, we will provide repair service and changing components free. After the warranty period, if the faults caused by product designing, installation, materials, quality of products, we don&＃039;t charge for the replacement and maintenance of equipment or components, otherwise we only charge for the materials cost. 3.Supply the updated system controlling software and hardware facility in advance. We will prepared some related spare parts for the screen or other products at the time of shipment, in order to make the customer can resolve the simple problems in time by themselves. ***** the technical or quality problems happened beyond the guaranteed time of the products , our company will solve the problems in 24 hours when we receive the clients&＃039; feedback. We will deliver the good modules to customer within 48 hours when we received the damaged modules for changing. 5. We can train operators for clients for ***** purpose is to make clients be able to operate LED system and deal with some simple technical problems.