One. Tel Call Centre established in 1998, One. Tel Limited has strived to provide diversified services. Apart from IDD service, One. Tel Call Centre has rich experience in serving various companies and public organizations. With the company motto &＃39;Reliable Service, Value for Money&＃39;, One. Tel Call Centre Service is aiming for minimizing client&＃39;s expenses in managing call centre through our professionalism.One. Tel Call Centre provides service to over 900,000 customers in Hong Kong at present.Professional ServiceWith service centers in both Hong Kong and Shenzhen, One. Tel Call Centre runs over 50 seats and employs over 100 agents providing daily service. Our extensive experience and cross-broader service let us provide our clients and customers with highly cost-effective and flexible call centre service.Multi-lingual ability of our agents is one of the merits of One. Tel Call Centre Service. Agents are capable in dealing with calls in fluent Cantonese, English and Mandarin. Besides, there is a team of Filipino agents providing service. Industry coverage includes telecommunications, finance, insurance, retailing, realty, media and market research.One. Tel Call Centre is able to provide the following services to our clients:Inbound Call Centre -Call Enquiry/Service Hotline/RegistrationOutbound Call Centre -Market Survey/Telemarketing/Retention ProgramConsultancy/Management/Training -Structural Analysis/System Integration/Training ProgramIVRS -Service Enquiry/Promotion/Market SurveyProfessional ManagementTo maintain service in high proficiency level, call centre operation management is established. All staff in call centre must participate in regular training course and examinations. A knowledge base is set up in our intranet to ensure the information and service delivered to clients and customers are accurate and with high standard.