Coincrete UK has grown over the last two decades to become one of the UK's leading response handling specialists.
We provide quality data capture, mail order processing and fulfillment response services to a range of sales, marketing and promotions industries throughout the UK. Coincrete's established call centre offers live In-bound order taking and customer care services.
A Summery of Coincrete's Services:
Data Capture and Order Processing:
Transcription of visual data from advertisement, coupon, reply card, mail-order form, questionnaire and competition entry forms.
Transcription of audio data from CD, remote telephone retrieval via interactive voice response platforms or captured audio data using our own in-house IVR system.
Dedicated call centre operators dealing with in-bound and out-bound calls, customer care and order taking.
IVR response facilities.
Fulfillment:
Mail Opening, Batching and Order checking.
Mail order acknowledgement and product fulfillment with hand picked, packed and bespoke finishing.
Despatch via royal mail and courier services from the UK to Europe.
Catalogue, Brochure and Promotional pack fulfillment and despatch.
Automated services such as machine folding.
Facilities:
In-house warehouse-4, 000 square feet and external storage at our local warehouse with 10, 000 + square feet.
Computerised stock control.
Daily, Weekly and Monthy reporting.
Detailed sales and despatch reporting and fax or e-mail order despatch confirmation.
Networked stations with call centre and in-house IVR facilities.
Bespoke ordering software.
Quick address system for full postcode, address checking and electoral role names validation.
Credit / Debit card electronic batch authorisation and banking via Barclaycard Merchant Services.
Processed data output via various media.
Verification of all keyed output.
Individual management of your customer databases and processes.