AFC Worldwide Express has offices throughout the United States and agent partners worldwide. We are tsa approved, c-tpat certified, iata licensed, fmc licensed, and nvocc (non-vessel operating common carrier) .
To get the best results you need a true transportation partner who will get to know your company and your customers' business. One who can improve shipment tracking, lower your liability exposure and reduce costs. Most importantly, you need a partner who can help you provide a higher level of service to your customers.
At AFC Worldwide Express, our mission is to help your business succeed. We're there as a consultant, a sounding board, a partner, and a source of knowledge and information.
We have the products and services your company needs to run smoother, grow faster, and prosper longer. Transportation and logistics solutions that not only answer your needs today, but also those that you'll need as your business grows and changes.
It's all part of what we call "partnering with our customers. " we welcome the opportunity to tell you more about our approach to the transportation and logistics business, one that has made a world of difference to those we serve.
Since we opened our doors in 1993, AFC Worldwide Express has grown to be a premier provider of global transportation and logistics solutions. Today, our network of strategic alliances around the world provides our customers local access with a truly global reach. Headquartered near Atlanta Georgia, AFC Worldwide Express serves thousands of customers around the globe, of different sizes and with different needs, with one goal in mind, "performance".
With AFC Worldwide Express, you are just keystrokes away from the data and information you need to help successfully manage your supply chain and excel in the competitive marketplace. Our information and communication systems allow your shipments to be monitored anytime, anywhere.
To ensure you receive the best customer service possible, we use a total quality management (TQM) process based on measurable and quantifiable standards: on-time performance, profitability results, system integrity, and supplier evaluation.
Our worldwide operations facility provides 24 hours a day, 7 days a week coverage to make sure you get the answers you need when you need them.
As your transportation and logistics partner, we can help you develop a strategy that can deliver what you really need, options and results. Our flexible service solutions can help you provide a higher level of service to your clients.
AFC Worldwide Expresshas made large investments in information technology, which is the backbone of our services. We have established ourselves as a leader in providing transportation and logistics information.
Our proprietary applications let you acquire up-to-the-minute information about your orders, as well as transportation scheduling, tracking, reports, and billing-helping you stay well informed about your products and materials. The information is continually updated which keeps our customers informed of the details required to make critical business decisions.
Complete customer satisfaction is our mission. We hire, train, and promote the best people in our industry. We are dedicated to providing unparalleled support and quality service to each and every customer. This is accomplished through training, feedback, incentives, and other proven quality methods.
Ultimately customer service is always best measured by our customers. Through customer surveys, customer service training, measured feedback, and other processes, we "listen harder" to determine how well we are doing in the marketplace. We believe customer service is an evolving art that is never accomplished, but always pursued.