We are a family business established since 1993 and on-line since 1998. Then we have opened other websites. If you wish to know where we are, please visit our village website. We generally ship stocked items within 2 working days-non stock items generally take 4 to 10 days to be received by us-we aim to reply your web enquiries within 2 hours (office times) -although we accept phone enquiries, they have to be followed by e-mail messages in order to avoid misunderstandings-please note: Via on-line enquiry form, you will receive a faster reply! Laptop and PC repair and spare parts, JETTEC Printer ink Cartridges