The Drover House takes great care to insure customer satisfaction. If for any reason you are unsatisfied with your purchase simply send the product back within 14 days for a refund. Because most shipping prices are figured into the price, and unless the product is damaged, you will be charged for the price of shipping and you will have to pay for return shipping. Returns shipments should be packaged in the same way you received them and insured for the full value. Products are very carefully packaged and shipped. If for some reason your product was damaged during shipping contact us immediately for a refund or exchange